My Experience with Kookaburra Homes

PostScript ::

A subsequent meeting with the Kookaburra Homes management and some resolution to a couple of minor issues, an assurance that only premium products were used and that the rust and paint issues were due to the prevailing weather conditions in the area and effectively were considered natural wear and tear as a plausible explanation.

This last explanation I still have difficulty understanding.

For instance:

1. If premium paint products were used and they had a 5 year manufacturer's warranty, and a 3 coat process was used (2 paint and 1 sealer), I consider that to expect 5 years at least without incident is a reasonable assumption.

2. Annomallies were noted around 2 weeks after the handover. (bubbles in the paint work).

3. The rusting occurred on the 2 adjacent posts where the bubbles were noted. This would suggest that both were painted at the same time.

4. The bubbles are caused by the paint separating from the surface of the body being painted, suggesting that the surface had not been properly prepared.

In addition:

5. The severe weather comes from the South to West.
Yet the damage shown, both rust and door paint cracking was on the lee (protected) side of the post, whilst the front side which endured the full force of the weather showed no such damage.

6. Why did it fail on the protected lee side? !!!

7. Once again, it would suggest the difference is the way the surface was prepared and the paint process applied.

8. Also, the above explanation does not explain the paint peeling on the internal window sill.

As for the rust on the house gutter protector, the shed roof gutter protector shows no rust to this day, and both had been errected around the same time and have under gone the exact same conditions. Clearly, a superior product was used on the shed.

Note :: The shed contractor managed to get the correct colouring consistant between the roof sheeting, the mesh and the gutters as was requested in both instances (house & shed matching colour scheme).